The answer is yes and no.
First, it’s important to understand where Six Sigma came from. The term itself refers to having less than 3.4 defects per million. It’s pretty well impossible for any FM organization to have that kind of volume for anything. The concept was designed for manufacturing where if you are turning out a hundred thousand screws or half a million boxes of cereal a day, the math works.
Luckily, Six Sigma is more than just math. Continue reading »
The search term “penalize your supplier” in a Google search recently led someone to my web site, www.StrategicAdvisor.ca
They landed on our performance measurement article, which certainly has those words in the content, but then they quickly went somewhere else - probably because we don’t talk about penalizing suppliers - we focus on managing supplier performance to get results in a proactive, constructive way. Continue reading »
There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools. Continue reading »
Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance.
Have you updated your contract management yet?
Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success. Continue reading »
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