Managing The Built Environment

When’s the last time you got out of your office? If you don’t attend Facility Management or Property Management related trade shows and conferences, you aren’t keeping up with the industry and your colleagues and you aren’t discovering solutions and products that will benefit your company. Continue reading »

I was pleasantly surprised at how many people attended my seminar on Benchmarking at IFMA’s World Workplace in Orlando earlier this month. As usual, I brought some take-home material for the audience, but I ran out. In fact, a number of people had to stand at the back of the room.

I think it’s because the topic wasn’t just about traditional benchmarking. I emphasized the ‘Beyond’ part of benchmarking where traditional benchmarking, compare published results with yours – is only the first step in a process.

Here is a quote that pretty well sums it up for traditional benchmarking:

“what gets copied is the symptom of success, not the cause” – Dr. Ed. Baker, Ford Motor Company

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I’ll be delivering a short seminar on Managing Performance at the upcoming International Maintenance Excellence Conference on September 9, 2009.

The title is “Do you want Better Results? Don’t Just Measure Performance, Manage It!” Continue reading »