Managing The Built Environment

In the Facility and Property Management profession, I see an important ingredient  missing from many organizations - good information.

That’s information you can use to make decisions and improvements both with internally delivered services and with your suppliers.

An excellent example of the value of information, even if not directly related, is Wal-Mart. Their retail success is something that even Facility Managers can learn from. Continue reading »

I see a trend when talking with senior facility and property professionals about their processes and systems. The trend is a lack of visibility into crucial aspects of their costs and activities. Continue reading »