I’ve talked about it before - how KPI’s and other measurements with rewards and penalties attached can lead to behavior you didn’t expect.
While this example isn’t from Facilities or Property Management, it does illustrate the issue quite nicely and has relevance to anyone who is measuring customer or service satisfaction in their property or facilities. Continue reading »
Effective Facility Management is all about communications. Whether you are managing office space, maintaining building systems, developing strategic asset plans or all of the above, good communication skills are essential. Continue reading »
I see a trend when talking with senior facility and property professionals about their processes and systems. The trend is a lack of visibility into crucial aspects of their costs and activities. Continue reading »
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